AutoProtect Group is all about continuously delivering and improving its customer service. This commitment to customers has seen the business gain an enviable reputation driven by high-quality reviews. An overall ranking of Excellent on Trust Pilot from almost 6,000 customers provides perfect evidence of this philosophy. Now, the business is delighted to announce that is has been shortlisted in the ‘Best Customer Service Product for Customers’ category at the prestigious UK Customer Service Excellence Awards.
The award shortlisting is for AutoProtect’s insurance-backed SMART Protect, minor damage insurance in combination with Shine! automotive minor accident damage repair service.
Minor damage Insurance is designed to help customers keep their cars in showroom condition. It covers; minor dents, chips, light scratches and scuffs. Available to customers at the retailer from which they purchase their car, SMART Protect has been designed to delight customers and address customer needs for ease, convenience and integrity. A holistic approach that makes the product easy to claim, offering at home or office repairs and all underpinned by a highly customer-centric culture, has seen SMART become a firm favourite with customers.
At a virtual ceremony later this year, the UK Customer Service Excellence Awards, which benchmark success, innovation and positive business change for the customers, will celebrate customer service success in the insurance and broker markets.
Delighted to be shortlisted, Michael McVeigh, Group Chief Operating Officer at AutoProtect Group, comments;
“It is marvellous to have been recognised amongst a high calibre shortlist and naturally we hope to go that extra step and take the award home! Whatever happens on the day, we can celebrate this latest news as part of our business-wide commitment to improving the experience of our customers.”