All posts by: autop_pxl
AM Dealers Vote AutoProtect as the Dealer Recommended GAP/RTI Supplier 2022
It is a privilege to have been recognised for the sixth successive year by the dealer community we serve as their Recommended Supplier for GAP & RTI. When it comes to selecting a business partner for GAP/RTI insurance, AutoProtect is proud to say the business’ service comes as ‘Dealer Recommended.’ It is an accolade that […]
Are dealers missing out?
By Mike Edwards, Group Chief Sales and Marketing Officer Having spent most of my working life ‘retailer-side’ of the automotive industry, I became well-versed with suppliers letting me know that we might be ‘missing out.’ The sources of the stress that such a line addressed were everything from; technology to aftersales revenues, finance and indeed added-value […]
Inflation and the Increasing Role of Financial Certainty
By Mike Edwards, Group Chief Sales and Marketing Officer Inflation measured by the Consumer Prices Index is expected to keep rising and is now forecast to exceed 10% by the Autumn. You have to go back to 1981 to see higher levels. For this reason, it is fair to reflect we are facing the worst cost […]
Winning Ways
A “people business” By Mike Edwards, Group Chief Sales and Marketing Officer Reviewing Murray Group’s success and growth, I was struck by the Group’s Managing Director Kevin Murray’s references to the business’ culture of positivity, agility and autonomy. These principles and the overarching focus on meeting the needs of its customers combine to highlight Murray Group’s focus on […]
Sure and Stable
Total quality management. By Mike Edwards, Group Chief Sales and Marketing Officer Reading this latest Dealer Insight, one thing jumped out at me, the focus on Total Quality Management (TQM). I was delighted to see it and, in particular, the reference to quality in terms of the customer experience. TQM for Inchcape Mini Chelmsford is about […]
What now for retailers’ appointed representative status?
By Tara Williams, Chief Risk and Compliance Officer On 3 December 2021, the FCA published a press release titled: “FCA proposes stronger requirements on oversight of appointed representatives.” It heralded the start of a consultation that the regulator noted focused on “improving the appointed representative regime and tackling harm from this model”. The consultation closed […]
Creating Consistency
Experience over price. By Mike Edwards, Group Chief Sales and Marketing Officer Customer-centricity is something of an obsession for me. Having spent most of my career leading F&I teams in major retail operations, getting this right was a critical priority. For this reason, this outstanding illustration of how to get things right by Macklin Motors Edinburgh […]
Sponsor of the AM Award 2022 Community Hero Award
On May 12th, many of the leading players from across the UK motor retail industry will meet up for the AM Awards at the Park Plaza London Bridge Hotel. Once again, AutoProtect will be there, showing our support for the industry and meeting friends old and new. Importantly, we will be at the AM Awards as the […]
Always Improving
Evolving and adapting By Mike Edwards, Group, Chief Sales and Marketing Officer Having joined AutoProtect Group recently from a senior role in one of the UK’s largest motor retail groups, I’m aware of just how valuable insights and best practices from my fellow retailers have been. In our seventh year as the sponsor of Motor Trader’s Dealer Insight feature, I continue […]